Cable
television is the ideal medium for reaching out to various
audiences and keeping them informed. Here are a few things
to keep you informed about Tennessee's cable industry.
How
can I find out who my cable company is?
You can find your cable company by city or county. Enter
your city or county in the search box to the left.
How
does Digital Cable compare to satellite service?
For starters, there is no ugly, expensive dish to buy and
installation is easy! Plus, unlike satellite services, you
will receive all local channels without an old-fashioned
rooftop antenna. Want Digital service on a second TV? It's
easy and, unlike satellite services, there's no expensive
receiver to buy. Plus, unlike satellite equipment, you'll
never have to go out and buy new equipment as older equipment
becomes obsolete.
What
are franchise agreements and fees?
Every cable operator must receive permission from each community
we serve to cross their streets with our cables. This written
permission is called a franchise agreement. Franchise agreements
are not exclusive. The city or county can grant permission
to anyone to build a cable network. This is negotiated with
the city and county and may include requirements to provide
additional services, such as educational channels, etc.
In return for this permission, we pay a franchise fee of
up to five percent of gross revenues. The fee is calculated
as a percentage of revenues; this fee is itemized on the
billing statement and paid by all customers.
What
is broadband?
Broadband is the high-speed transmission of voice, data,
and video signals over a single medium. Cable's broadband
infrastructure provides an ideal pipeline for delivery of
new advanced services, including digital networks, video-on-demand,
interactive television, high-speed Internet access, and
telephony. Broadband through cable offers consumers faster
Internet service than a dial-up telephone line, increased
programming choices via digital channel capacity, and residential
telephone service.
How do I connect my TV and VCR to the converter box?First,
choose the option that best suits your viewing needs.
Option
1: Watch and Record Simultaneously - With this installation,
your TV and VCR receive the same signal, allowing you
to record only the program being watched. Make sure your
TV and VCR are both tuned to channel 2, 3, or 4, depending
on the type of converter. Connect the wires so that the
cable signal passes from the main cable into the Comcast
converter, then to the VCR input, then to your television.
Option
2: Watch and Record Independently - This configuration
enables you to record one channel while watching another.
This flexibility requires two (2) converter boxes, a splitter,
and one A/B switch. There is an additional monthly charge
for this option. When connecting for Option 2, connect
the wires so that the cable signal passes from the main
cable into your splitter, then connect one wire from the
splitter outputs to the input of one converter, and the
other wire from the splitter outputs to the second converter.
Connect a wire from your first converter to the RF input
of your VCR, and then connect a wire from the RF output
on your VCR to your A/B switch. Connect a wire from your
second converter directly to the A/B switch, and then
to your TV.
What
should I do if I am experiencing signal quality problems?
Should you experience a problem with picture quality, please
call your cable operator and describe the problem to one
of our representatives.
How
do I request a channel not in my current lineup?
Channel requests may be submitted by calling your local cable
operator (click here to find your operator).
Please do not include any written correspondence with your
payment.
How
do I report cable theft?
To report cable signal theft, call toll free 1-866-7-PIRACY
(1-866-774-7229).
Have
questions not answered on the site? E-mail us your questions
at info@tcta.net, and
we'll have one of our cable industry experts get back to you
with an answer within 3 business days.
